MTatHome - 1515 North Town East Blvd., Ste. 138-448, Mesquite, TX 75150
866-698-5667 / 214-309-1700

MTatHome Terms and Conditions of our
Medical Transcription Enrollments

1. We ask that each potential medical transcription student do their research on the medical transcription career before enrolling in any school or course. Medical transcription can be a great career for many people, however it is not for everyone. You really need to be self-disciplined and self-motivated with an interest in the medical field to be able to succeed in medical transcription.

You must be willing to keep up with any new updates that come out. This can be in the form of doing research from time to time to keep up with new medical terms, prescription medications or other medical knowledge that MTs need to know. This can also include updating your reference books when they are outdated, keeping your credentials up to date, etc.

2. Should you decide to enroll in the MTatHome medical transcription training course you need to know that we cannot guarantee you a job. While we do offer job assistance with a high success rate, we cannot guarantee employment or a certain wage earnings. Each person is different and their success can be factored on their skills, determination, etc. The pay that you may make can depend on many factors such as how fast you type, if you use text expanders or Macros, and how much you are paid per character line.

3. While our course normally takes an average of 6 months to complete, we do not have a time limit on our course at this time. We do reserve the right to change this time limit to a maximum of 2 or 3 years at anytime.

Should you take longer than 1 year to complete your course for any reason you may need to update some of your books and/or software if we have advanced to newer editions since the time of your enrollment. You would NOT have to enroll again, however you would have to purchase any new updated material that has been changed since you enrolled should you take longer than 1 year to complete your course.

We do not always have updated material to purchase after just 1 year, however if you take longer than 1 year then there would most likely be a textbook or reference book to update.

If you lose any of your course CDs or Books there would be a fee to replace those items. If you loose the CD out of the back of your textbook, the entire textbook may have to be purchased as those CDs are not sold separate. The fee for replacing the course CDs can vary and can change over time. At this time if you loose your MT107 or MT105 there will be a $30 replacement fee per CD to replace them. Other CDs prices would vary. It is very important to keep up with your CDs and Books.

If your CD does not work for some reason and is not broken or cracked, we will replace it however you would be responsible for S & H of $5.00 per CD. If the CD gets Broken or Cracked you would have to purchase a replacement CD.

4. MTatHome Courses are Non-Transferable to another person. You may not transfer your course to another person for them to enroll in the MTatHome course without the written permission of MTatHome. Should MTatHome agree to allow a transfer of a course; this course must not have had any tests turned in prior to the transfer and a transfer fee of $175.00 would have to be paid before the transfer could be complete. If you were on a payment plan; your payments would have to be completed before the course could be transferred or before the transfer fee could be paid. A course cannot be transferred more than once.

5. It is your responsibility to keep up with your passwords and username to the student area. These are not to be shared with anyone. You should print them and keep them in a safe place. Should you loose your log in and need to request a new one, and it has been over a year since you enrolled; we will require proof of enrollment before we will give out the log in or issue a new one.

6. Student Support is available from 9 AM to 9 PM Monday - Saturday. You can call, email or have a live chat with our student support. There may be times that you have to leave a message if we are on other lines or in meetings. However, you will receive a call back within 24 hours or less. Usually it is only a few hours or less.
If you send in an email and do not get a response with in 24 hours or less it is your responsibility to follow up with MTatHome by phone to let us know about the issue. This is because sometimes emails can get lost and if we do not get the email then we are unaware you had a support issue. Please do not hesitate to call us, we want to ensure that your questions are answered and we do not want you to have to wait. Therefore; should you ever not receive a reply please call us or visit our Live Chat.

7. All enrollments are final. Please do research before enrolling this course to make sure it is the right career for you. We have a no refund / no cancellation policy. If you enroll by the payment plan option and you decide that you do not want to continue with your course, you will still be liable for your course enrollment. Non payment of course enrollments can result in collections and/or legal fees. If you do not honor your course enrollment responsibility you could be liable for the remaining course balance and any fees that it costs MTatHome to attempt to collect the debt.
Refusal of the course package does not cancel the enrollment or your financial obligation. All courses are sent signature confirmation and are insured to protect your course materials.  However, we are a Christian Company and do understand that things can come up that may cause you to not want to take the course anymore. Should this happen, we will do everything we can to help you sale your course if you have not turned in any course work yet. We do not buy back courses.

8.  If you got a course that includes a Digital Foot pedal and/or Headphones these will ship separate from your course.  You should receive them within 4 to 6 weeks after you get your course.  This is around the time you would get close to needing them.  If you need them before then please let us know.  If you paid by payment plan then some of your material and foot pedal/headphones will ship at different times after certain payments are processed.  If you added on a Laptop this will also ship separate from the course.

By enrolling with MTatHome you are agreeing that you have read and agree to these Terms and Conditions.